Privacy Policy
Last updated: 03/03/26
Making Headway Counselling is committed to protecting your privacy and handling your personal information in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth).
1. What Information Is Collected
I collect personal and sensitive information necessary to provide counselling services. This may include:
Name, date of birth, and contact details
Emergency contact information
Relevant medical or mental health history
Information disclosed during counselling sessions
Payment and billing information
Sensitive health information is collected only where necessary to provide appropriate care.
2. How Information Is Collected
Information is collected:
Through online enquiry and intake forms
During phone consultations
During counselling sessions
Through email or other communication
Via the secure practice management system (Zanda)
3. Why Information Is Collected
Information is collected for the purpose of:
Providing counselling services
Scheduling appointments
Maintaining clinical records
Meeting professional and legal obligations
Communicating with you about your care
4. Storage and Security
Client information is stored securely using a cloud-based practice management system (Zanda), which employs industry-standard security measures.
Reasonable steps are taken to protect information from misuse, loss, unauthorised access, modification, or disclosure.
Email communication is used for administrative purposes; however, email is not a fully secure method of communication.
5. Disclosure of Information
Personal information will not be disclosed to third parties without your consent, except where required or permitted by law. This may include:
Risk of serious harm to you or others
Mandatory reporting obligations
Subpoena or court order
These limits to confidentiality are discussed during informed consent.
6. Access and Correction
You may request access to your personal information or request corrections by contacting:
Requests will be responded to within a reasonable timeframe.
7. Website Data
This website may collect non-identifying information such as browser type and website usage data for analytical purposes. No identifying clinical information is collected through browsing alone.
8. Contact
If you have questions about this Privacy Policy, please contact:
Making Headway Counselling
Email: hello@letsmakeheadway.com.au