Terms & Conditions

Last updated: 03/03/26

By using this website, you agree to the following terms and conditions.

1. General Information Only

The information provided on this website is for general informational purposes only. It is not a substitute for personalised psychological, medical, or psychiatric advice.

Accessing or reading this website does not establish a counselling relationship.

A therapeutic relationship is formed only once an appointment has been scheduled and informed consent has been completed.

2. Not a Crisis Service

Making Headway Counselling does not provide crisis or emergency services.

If you are in immediate danger or require urgent assistance, please call 000 or contact Lifeline on 13 11 14.

Email and online enquiries are not monitored continuously and are not suitable for urgent matters.

3. Booking and Fees

Appointments are subject to availability and confirmation.

Fees are listed on the Fees page and may be updated from time to time.

Cancellation policies are outlined separately and form part of these terms.

4. Privacy

Your use of this website is also governed by the Privacy Policy. Please review that policy to understand how personal information is collected and handled.

5. Website Content

All content on this website, including text and branding, is the property of Making Headway Counselling unless otherwise stated.

Content may not be reproduced or distributed without permission.

6. Limitation of Liability

While reasonable care is taken to ensure information on this website is accurate, no guarantees are made regarding completeness or suitability.

To the extent permitted by law, Making Headway Counselling is not liable for any loss or damage arising from reliance on website content.

7. Changes to These Terms

These Terms & Conditions may be updated from time to time. Continued use of the website constitutes acceptance of any changes.